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Fire & Water - Cleanup & Restoration

Archived Why SERVPRO Blog Posts

When it comes to fire... Why SERVPRO?

9/13/2022 (Permalink)

stove with fire debris, black burned hole in wall SERVPRO responds fast and we offer expert help

It’s usually impossible to avoid fire damage, which is why it is so important to make sure that the damage is addressed properly. Because fire can affect every part of a residential or commercial property, right down to the interior support structure, it is essential to move quickly and safely when handling fire damage.

The sooner you begin the restoration process, the sooner you can get back on your feet again and the better your chances of reducing your expenses.

SERVPRO understands the need for speed, so we’re ready to respond to your call 24/7

We’ll have a technician on-site to perform a thorough assessment of your damage within four hours of your original call and we’ll have a customized plan of action specific to your property within eight hours when we supply a complete verbal briefing.

We’ll even provide a thorough inventory of all of your damaged surfaces and belongings to help expedite the process of filing your insurance claim.

We understand how emotional this time can be for you and we’re prepared to do everything we can to make it easier on you and ultimately help you to get the reimbursement you deserve.

Of course, our goal with any property is to make it “Like it never even happened” and we’ll always proceed with that in mind.

Our technicians will put their training and expertise to use to make sure that the restoration process is handled as safely as possible in the shortest amount of time so that you can put the pain behind you and let the healing begin.

SERVPRO: The National Brand With A Local Touch

8/22/2022 (Permalink)

servpro-employee-suited-up-protective-gear-mold-job-Servpro-Denver-North We are ready to help

Storms, wildfires, and other disasters can strike without warning and leave a community reeling in its wake.

At times like these, it’s important to have a restoration company that not only has a strong national reputation but also a real connection to the local community.

That’s precisely what SERVPRO has been bringing to communities across the country since 1967. As a family-owned company, we pride ourselves on our personal approach to service.

Nationwide, SERVPRO has been involved in many significant recovery efforts, from the California wildfires to record floods in Wisconsin and Illinois and Hurricane Sandy on the East Coast.

Here in Denver CO, we put our focus on the community. We’ve participated in many fundraising efforts that provide critical relief services and necessary aid. 

The SERVPRO name carries with it a reputation for extensive training, certification, and expertise in water, fire, and storm damage restoration, mold remediation, and commercial services. We’re prepared to respond faster to any disaster and to do everything we can to make it “Like it never even happened”.

For the reliability of a national brand with the familiarity of local owners, SERVPRO is the name you can count on. We understand the importance of community and we make it our business to be there for our neighbors when they need us most. That’s the SERVPRO way and it’s why you should make us your first call when disaster strikes.

The Local Experts At SERVPRO

8/17/2022 (Permalink)

SERVPRO-Denver-North-people-working-at-a-new-construction We are here to help

When disaster strikes your home or business, you need a name you can count on for expert restoration services. For more than 50 years, SERVPRO has been providing support for communities across the country when they need it most.

Combining that nationally known reputation with the personal touch of locally owned franchises, SERVPRO is uniquely qualified to serve communities like Denver Co.

SERVPRO of Denver North is dedicated to caring for our local community.

At the same time, we make sure that all of our technicians have the best and most up-to-date training, allowing us to bring our unique SERVPRO expertise to every single job.

As members of the local community ourselves, we understand the particular challenges that the weather in Denver can bring and we’re prepared to respond quickly and do everything we can to make it “Like it never even happened”.

SERVPRO Of Denver North experts understand how hard it can be to keep up with all of the responsibilities that come with caring for a family, which is why they offer 24/7 emergency services. Our team will respond immediately when emergencies arise, so you know their property is in good hands. We also take time to educate our customers on how to protect themselves from water damage or fire damage by following some simple tips.

When disaster strikes you need to have a name you can trust for professional restoration services. SERVPRO of Denver North has the training, expertise, and equipment to handle any size job and we’ll treat every property as if it’s our own. For the local experts, you can trust, call SERVPRO and you’ll know you’re in good hands.

SERVPRO: The Experts In The Industry

8/2/2022 (Permalink)

SERVPRO dehumidifier on carpet in front of pool table We are here and ready to help, anywhere, any time!

At SERVPRO we strive to be experts in the industry.

We understand the challenges that the weather can bring in the Denver North area and we’re ready to meet them head-on.

Our team members receive the latest training in restoration and mitigation techniques so that we are prepared to tackle any type of damage from storms, fires, or other emergencies and provide the best possible service.

Our name is on the line with every job we do, so we take our training very seriously

Every team member undergoes training and certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC).

The IICRC sets the standards for the cleaning and restoration industries and their intensive training covers every angle of the business including water restoration, fire restoration, mold remediation, and carpet and upholstery cleaning.

SERVPRO also offers a range of in-house training for all employees, from employee certification to a 15-day hands-on franchise training course at the SERVPRO corporate training facility.

The company also encourages continuing education with a variety of web-based programs designed to keep our technicians and office staff up to date on the latest innovations in the industry.  

When disaster strikes, you don’t have to face it alone. Call the name you can trust for all of your restoration needs.

Our SERVPRO technicians are available 24 hours a day and we’re guaranteed to respond faster to any disaster.

We’re the experts you can count on and we’ll be there when you need us most.

Commercial Services for Downtown Denver?

10/25/2021 (Permalink)

Storefront windows are being cleaned. We restore storm damage in Denver 24-hours a day.

SERVPRO® of Denver North performs a wide variety of commercial cleaning and restoration services for Downtown Denver businesses. We have experience working in all kinds of buildings and workplaces, including:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing and Industrial
  • Government/Military

We provide a full range of commercial property damage restoration services, including:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Storm Damage Cleanup
  • Disaster Recovery Team

Over time cleaning products can build up and leave a dull film over your floors and furniture. Our series of commercial deep cleaning services are designed to keep your business looking its best. Our deep cleaning services go beyond what a routine janitorial service can do.

  • Biohazard and Sewage
  • Air Ducts and Heating, Ventilation and Air Conditioning (HVAC)
  • Trauma and Crime Scene
  • Carpet and Upholstery
  • Drapes and Blinds
  • Ceilings, Walls and Hard Floors
  • Odor Removal and Deodorization
  • Vandalism

Call Us Today!

You never know when your Downtown Denver business or home will need deep cleaning or restoration services, but when you do, SERVPRO® of Denver North has a team of highly trained technicians ready to assist you. We’ll clean and restore your commercial business, “Like it never even happened.” Call us today at 720-408-9313. 

Franchises are Independently Owned and Operated.

Skunk Encounter in Skyland?

9/28/2021 (Permalink)

A skunk is shown. Denver trusts us to neutralize and remove strong odors!

Skunks in Skyland?

Skunks are common in Denver neighborhoods. My dog got sprayed by a skunk and came into the house afterward and made the whole house smell like skunk. We called SERVPRO® of Denver North. SERVPRO technicians are trained and certified to remove and deodorize bad odors of all kinds. Our odor removal products are capable of penetrating surfaces to neutralize an unpleasant odor thoroughly.

How to avoid being sprayed by a skunk (if you’re not a dumb dog).

Spraying Signals

  • Skunks are nocturnal, so be cautious when walking at night
  • If you see a skunk while walking at night, change direction and avoid walking in his path
  • A skunk that is startled will be ready to spray by raising the tail
  • The skunk will stand on its hind legs and then pound the front legs towards the ground
  • If you find a skunk and it is acting in this manner, back away quietly and slowly so that you can get away without being sprayed

Call Us Today!

When you have a smelly situation and you need odor removal services for your home or commercial business, SERVPRO® of Denver North is Here to Help. ® Call us today at 720-408-9313. We’ll neutralize and deodorize your strong odors in Skyland, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Fast Emergency restoration Services in Regis?

8/23/2021 (Permalink)

A sign that reads “24-hours” is shown. Our restoration technicians respond 24-hours a day in Denver.

Faster to Any Size Disaster in Denver

When there is a fire or water damage emergency, fast mitigation can make the difference between a quick restoration job and a more time-consuming and costly repair. SERVPRO® of Denver North is on-call and available 24-hours a day to respond to property damage emergencies in Regis. We follow the one-four-eight-hour rule, meaning:

One hour: we will respond to your call within one hour or less

Four hours: we will be onsite within four hours of your call

Eight hours: we will contact your insurance adjuster within eight hours of your call

Disasters can be stressful and chaotic. We will always treat you and your loved ones with empathy and respect and treat your belongings with great care and consideration. We have relationships with many insurance companies and will help you with the insurance process and paperwork. No matter what kind of property damage you have, you can rely on us to be with you every step of the way and to keep you informed of our progress until the job is completed.

Call Us!

SERVPRO® of Denver North technicians are on call 24-hours a day to respond to residential and commercial property damage emergencies. We have the experience and equipment required to mitigate and restore property damage, no matter how big the job is. Call us today at 720-408-9313. We’ll restore your property damage in Regis “Like it never even happened.”

Franchises are Independently Owned and Operated.

Specialized Cleaning Services in Sunnyside?

7/28/2021 (Permalink)

A technician is cleaning window blinds. We are trusted leaders in specialty cleaning services in Denver.

Keeping Sunnyside homes and businesses looking their best!

At SERVPRO® of Denver North, our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification, the non-profit certifying body for the cleaning and restoration industry. They are trained in a variety of cleaning and restoration techniques. Although we are better known for our emergency fire and water cleanup and restoration services, we also provide a full range of deep cleaning, sanitization, and deodorization services to keep your home and business looking its best. Here are some of the cleaning services we offer:

Drapes and Blinds

We excel in cleaning fine fabrics and intricate pieces. We carefully test fabrics and use state-of-the-art equipment designed specifically for fine fabrics.

Carpet & Upholstery Cleaning

A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Odor Removal

Your basic cleaning service is not going to have the expertise to effectively deodorize your home.

Call Us Today!

When need cleaning services that go beyond what a janitorial service can do, SERVPRO® of Denver North is Here to Help. ® Our highly trained restoration technicians are ready to assist you 24-hours a day in Sunnyside. Call us today at 720-408-9313.

Franchises are Independently Owned and Operated.

Highly Trained Restoration Technicians in Cole?

7/16/2021 (Permalink)

An empty training room is shown set up with computers. We are trusted leaders in emergency restoration services in Denver.

Highly Trained and Certified Team in Park Hill?

At SERVPRO® of Denver North, our technicians are certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the non-profit certifying body for the cleaning and restoration industry. Our training program includes:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Certifications

  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician
  • IICRC Registered Firm

e-Learnings

All of our staff have access to web-based training. This training is voluntary and is designed to be an ongoing training series for SERVPRO® of Denver North employees. These training courses feature video presentations and support materials, followed by a knowledge test at the end of each module. This keeps our technicians and office team current on new industry standards and best practices for the cleaning and restoration industry.

Call Us!

When you have a property damage emergency, SERVPRO® of Denver North is Here to Help. ® Our highly trained restoration technicians are on-call and ready to assist you 24-hours a day in Park Hill. Call us today at 720-408-9313.

Franchises are Independently Owned and Operated.

High Customer Satisfaction in Downtown Denver?

6/21/2021 (Permalink)

A person is setting down five stars to represent a five-star review. Customer satisfaction is the key to our success in Denver.

Five-Star Ratings in Denver!

SERVPRO® of Denver North is proud of our high customer ratings. Here are some recent Google customer reviews:

“Recently purchased a new business space, and the HVAC system needed a cleaning. It was really the first time I had to schedule such a service-- but I can confidently say it was probably one of the most seamless experiences I've had in terms of scheduling cleaning/repair services. The gal I spoke to on the phone was easy to understand and provided me with all the information I needed for this. She broke it down by cost and how long it would take, which was extremely helpful. Once they came out on the date scheduled, I was again pleasantly surprised at how professional the team was. Will be using again.” Carmen Gonzalez

“Quick and easy! Thank you, guys, for your quality service and timeliness. I appreciate all the work that you do and will definitely keep your number saves for the future.” Charlie Troy

“The team at SERVPRO had a great work ethic and were honest and responsible people. I felt they did an amazing job with our water restoration project. They were ready for the task and on time! Sending a big thank you for a job well done.” Jeff Daley

Call Us Today!

Call SERVPRO® of Denver North today at 720-408-9313. We’ll restore your property damage in Downtown Denver, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Mold Damage in Denver?

5/24/2021 (Permalink)

A closeup of several species of mold are shown colonizing. We mitigate mold damage 24-hours a day in the Denver area.

Mold Facts

If you have a mold problem in Denver, SERVPRO® of Denver North has a team of restoration technicians on-call 24-hours a day to assist you. Because mold is always present in the atmosphere, it can never be completely eradicated, but it can be mitigated and remediated. The source of the moisture that is attracting the mold must be identified and repaired before the mold infestation can be remediated. Here are some facts about mold from our website:

  • Mold is present almost everywhere, indoors and outdoors
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or air conditioning and heating systems or even hitch a ride indoors on your clothing or a pet
  • Mold spores thrive on moisture
  • Mold spores can quickly grow into colonies when exposed to water
  • Before mold remediation can begin, any sources of water or moisture must be addressed, or the mold may return
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas
  • Even higher-than-normal indoor humidity can support mold growth
  • Keep indoor humidity below forty-five percent

Call Us Today!

When you need help with a mold problem, SERVPRO® of Denver North is Here to Help. ® Call us today at 720-408-9313. We’ll mitigate and remediate your mold damage in Denver, “Like it never even happened.”

SERVPRO® of Denver North is Independently Owned and Operated.

Chemical Spill in Park Hill?

2/2/2021 (Permalink)

A closeup picture of colorful, toxic chemicals covering a floor. We offer a full range of specialty cleaning services in the North Denver area.

This picture looks like contemporary art, but it is actually a closeup of a toxic combination of oil and pool cleaning chemicals that spilled onto the floor of a garage in Park Hill. Although we are better known for mitigating fire and water damage, SERVPRO® of Denver North also offers a full range of biohazard cleaning services, including the cleanup and safe removal of chemical spills and other biohazardous situations including:

The safe decontamination of a home or business after any form of biohazard exposure is important, and our technicians are trained and certified to mitigate these kinds of dangerous situations. Here are some tips from our website on what to do after contamination:

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

Call Us Today!

If your Park Hill home is exposed to biohazards, SERVPRO® of Denver North is on-call and ready to respond 24-hours a day. Call us today at 720-408-9313.

SERVPRO® of Denver North is Independently Owned and Operated.

Sharing the SERVPRO History in SERVPRO of Denver North

1/18/2021 (Permalink)

Why SERVPRO?

Ted Isaacson opened the first SERVPRO® in 1967 in Sacramento, California selling his first Franchise in 1969.  In 1988 the SERVPRO headquarters moved to Gallatin, Tennessee. SERVPRO now has 1700+ Franchises in the United States and Canada. SERVPRO of Denver North specializes in cleanup and restoration services in Denver North. We can make your fire, smoke, water, or mold damage “Like it never even happened.” 

What does SERVPRO do?

SERVPRO provides:

  • residential & commercial cleanup of:
    • water/ flood damage
    • fire damage
    • storm damage
  • mold remediation
  • restoration

SERVPRO of Denver North performs these specialties, including:

  • Water Restoration
  • Fire Restoration
  • Mold Removal
  • Biohazard
  • Sewage
  • Drapes and Blinds
  • Odor Removal
  • Trauma and Crime Scene Cleanup
  • Vandalism and Graffiti
  • Air Ducts and HVAC
  • Ceilings, Floors, and Walls
  • Carpet and Upholstery



SERVPRO of Denver North works directly with most insurance companies, and is available 24 hours a day, seven days a week in (City or County).

Why SERVPRO of Denver North? Each franchise is an individually owned and operated company.  We have advanced expertise in water restoration along with specialized equipment in water removal and also advanced drying equipment.  

Technicians at SERVPRO of Denver North will keep you informed as they restore your damage so you will know what SERVPRO did, and how the process worked.  

SERVPRO of Denver North is independently owned and operated. 

Who Should I Use for Restoration Purposes in Denver North

1/18/2021 (Permalink)

Who should I use?

Emergency situations usually call for quick reaction. In cases where a home or business structure in Denver North is being compromised by unhealthy and/or unsafe conditions, SERVPRO of Denver North is the-fast-response you need to get relief.  Chaotic situations can be handled or endured in an orderly fashion with professionals and the right tools applied. When you must choose your clean-up/restoration specialist, you are likely considering a few important things:

  • Convenient location
  • 24/7 availability
  • Professionalism
  • Efficiency
  • Honesty
  • Experience
  • Latest equipment

SERVPRO is the answer.

In a problematic and possibly chaotic situation, remember, we’re Here To Help.  SERVPRO of Denver North is business owners, homeowners, and renters just like you so we understand the initial needs. Our promise to you is to provide the same quality and integrity based service that we, as your neighbor, may also need in the future.

SERVPRO® of Denver North is Independently Owned and Operated.

5 Steps To Avoid Bathroom Mold

9/30/2020 (Permalink)

Dehumidifier with the words STAY DRY You can reduce the moisture inside your home by using a dehumidifier

Five Steps To Unwanted Humidity Problems In Your Home

When left in a moist environment, bathroom mildew can begin forming in as little as 24-48 hours. Luckily, you can avoid having this happen to your home in Denver, CO, by keeping your bathroom dry between uses. Most moisture problems come from the bathroom itself, but problems can also stem from your ventilation system. If you have a swamp cooler, be sure it is not adding to moisture problems throughout your home. There are five things you can do to help ensure your home is free from an unwanted humidity problem.

1. Run Bathroom Fans
Always run the bathroom fans while showering or bathing. Fans are designed to wick excess moisture from the air. For best results, let the fans continue to run for 30 minutes after you are done bathing.

2. Keep Areas Clean and Dry
When cleaning your bathroom, remember to clean the tiles and grout too. To keep water from accumulating, you may want to use a squeegee on the shower walls and doors after each use.

3. Clean Your Swamp Cooler
Clean your unit regularly to make sure water does not have a chance to sit for too long. Cleaning ducts and drip pans should be a part of your regularly scheduled chores.

4. Repair Your Swamp Cooler
If your swamp cooler is leaking, get it fixed immediately. The water inside cooling units can cause condensation to form, which can drip and lead to mold problems, which can eventually lead to more bathroom mildew.

5. Run a Dehumidifier
Swamp coolers use evaporated moisture to cool down your home. The evaporated moisture can become too much, making your whole house feel humid. When this moisture is combined with regular bathroom humidity, it can cause a mold problem. You can reduce the moisture inside your home by using a dehumidifier.
If your bathroom mildew keeps coming back despite your best cleaning efforts, call a professional mold remediation company for help. Experts can quickly identify the source of the problem and return your home to its pre-mildew condition.

3 Tips for Recovering From Mold Damage

9/10/2020 (Permalink)

Mold growth on a wall Mold can be harmful to you and your family

Owning a home brings about many challenges. Unfortunately, mold is sometimes one of them. If you believe your home in Denver, CO, has damage, you will need to have a mold assessment done. Finding out this type of fungus in your house can be scary, but here are a few tips to help you through the process.

1. Determine the Type of Mold

If you suspect there is mold in your home, it is best to have a professional do a mold assessment. They are better equipped to analyze the sample for you to determine if it is black mold, mildew or one of the other common types of household fungi:

• Alternaria
• Aspergillus
• Chaetomium
• Cladosporium
• Penicillium
• Trichoderma

2. Find the Source

Mold doesn’t just appear for no reason. Cleaning up the spores is of the utmost importance, but they could grow back if you don’t locate the source. Typically, this condition develops because of moisture, and often times the origin is an issue with the air conditioner. Do not attempt to find the problem on your own though. Always let a professional deal with the situation.

3. Make a Plan

Once the problem has been looked at and the source has been found, the remediation experts can tell you the cost and timeline for the clean-up. It is very likely that you will not be able to stay in your home during this time, so you may need to make alternate arrangements for your family.

You should also speak to your insurance company and determine what type of coverage you have for mold and come up with a payment plan. Make sure that the source of the problem is taken care of during this time so that you don’t end up encountering the same issue down the road.

Water damage in your home is overwhelming, but always hire remediation experts before you try to do a mold assessment yourself. They are trained to deal with these situations and will be able to help guide you through this process.

Why Is Mold Coming Back Even After Cleaning?

9/10/2020 (Permalink)

Mold growth on a wall Mold damage in Denver, CO

Why Does Mold Keep Coming Back?

Mold growth, when properly treated, should not reappear. Why, then, do some commercial owners in Denver, CO, continually see spots and smells reappear even though they've cleaned the area? It's often because only surface level cleaning occurred, leaving the root cause of the infestation unattended. To successfully eradicate the contamination, proprietors should consider the following three things.

1. Is There a Moisture Concern?
When high humidity exists, spores continue to breed, feeding off of the water and organic material. Have the indoor air quality checked by a water and mold restoration company. Ideally, the atmosphere should remain between 30 to 60%. If anything is amiss, the specialists can determine if something should be adjusted. In addition, continuously run the air conditioner and use dehumidifiers to establish a dry environment that starves out the microbes.

2. Has a Leak Gone Unfixed?
Your mold growth could pop back up because the original water source wasn't repaired. Pipes can have drip inside the walls, permitting dampness to accumulate. The fungus then has a hidden feed supply, multiplying where others cannot see. A leak detection service could identify the trouble. You'll want to shut off the water supply until it's corrected. As long as this exists, fungi can survive.

3. Did Spores Survive the Initial Cleanup Procedure?
If you scrubbed off the spots or used a commercial pray cleaner, you may have eradicated the external signs of growth; however, you did not really get rid of the issue. Water damage seeps into porous materials such as carpets and drywall. Traditional chemicals cannot necessarily eliminate all of the organisms. If fragments are left, they can thrive, popping up later on. Have professionals extricate any saturated zones and apply antimicrobial spray to sanitize the affected sections.
Don't underestimate mold growth. To effectively treat the situation, you'll need to locate the reason it started and then remove anything major impacted.

3 Things You Should Know About Black Mold

9/8/2020 (Permalink)

Mold on the walls and floor of a home We're mold remediation specialists

If you believe you have fungus growing in your home in Denver, CO, you should have a mold inspection done right away. Black mold, also known as Stachybotrys, is one of the more dangerous types you can encounter. You’ve probably heard the term but may not know that much about it. Here are some things you should know about Stachybotrys.

1. It Comes in Different Colors

You may be surprised to learn that black mold is not always black. It often appears as dark green or even gray. It is usually slimy due to the moisture that causes it to grow. If it is Stachybotrys, you’ll probably notice a distinct smell. A mold inspection done by a remediation expert may tell you exactly what type of fungi it is though.

2. It Requires Moisture

Mold requires moisture to grow. This is why you were probably told not to leave wet towels on the floor; it can actually lead to spores growing in your bathroom. HVAC systems are often the cause of the problem, so it is important to have them checked regularly. You don’t have to have a leak for there to be growth though. Mold can form if your house is too humid, so keep an eye on the moisture level in your home.

3. It’s Not That Common

Stachybotrys is actually not a common type of house mold. Because it is one of the more dangerous types and many people have heard of it, it is believed to be more prevalent than it is. You are far more likely to find Cladosporium or Penicillium in your home, but a professional can tell you what type you are looking at.

Mold is not something you should be constantly stressing about, but it is important to stay informed and know what to look out for. Always deal with moisture problems right away and call a professional to do a mold inspection if you believe there is an issue in your home.